Can I buy online?
Yes, but only after we have checked availability and calculated your shipping and applicable sales tax. Then we will send you an invoice which you can use to pay through our online checkout, or you can pay by phone, or send a check or wire transfer. To place an order over the phone, please call +1 (845) 480-0841.
The easiest way to initiate an order is to use the enquiry buttons on the product page on our website. It works like a shopping cart but rather than be taken to checkout, your order will be submitted by email and then we will contact you with further information or an invoice. You can also use that form to check availability, place a hold or ask any questions you like. You can also let us know by phone or email.
Can I buy in person?
Yes, our store at the Showplace Antiques and Design Center, #215, 40 West 25th St, New York, NY 10010 is currently open 7 days a week, from 11 until 5.
Do you ship? How can I be sure it will arrive in one piece?
Now, this is where we really shine. We have been shipping fragile and expensive items all over the world for over 20 years. We double box all items, and wrap with layers of bubble wrap and packing chips, and tape securely so that the package can withstand being thrown or dropped or having items thrown at or dropped on it. We can send through the US postal service, FedEx or UPS, depending on how quickly you would like it to arrive, and if you would prefer a specialist art shipper, we can arrange that as well. We also offer white glove delivery service for destinations within an hour or two of the store, for a fee starting at $100.
Do you gift wrap?
Not generally, but if you ask nicely, I suppose we can. We can also issue you a gift receipt.
What is your return policy?
Any item can be returned, providing it is in the condition it was received, withing 30 days for a full refund. After that we may offer a store credit, at our discretion.
Can I rent your items for a photo shoot?
Yes. Rental is 15% of the value of the item(s) for one week, and 5% per day thereafter. If you would like to purchase the items, their rental charge may be applied to the purchase price. You will be held responsible for the items in your care and charged the full price for any items that are damaged.
I am an interior designer. Do you offer a trade discount? Can we take items out on approval?
Yes, and yes, but we do charge a memo fee. For further details, please call (845) 480-0841 or email at firstname.lastname@example.org
Is all your inventory in the store?
No. We keep a large number of items in the store, but if there is anything you would particularly like to see, let us know at least a day in advance and we can make sure it is there when you come in.
Is all you inventory on your website?
99% of it is, but if there is something you are looking for that you don't see, please do not hesitate to ask.