FAQs, Shipping and Returns
What is your return policy?
Any item can be returned, providing it is in the condition it was received, within 30 days for a full refund. After that we may offer a store credit, at our discretion.
Can I check out online?
Yes. For items being shipped within the US, shipping is free. If you need items sent outside the US, you can check out online and shipping will be calculated. If you are purchasing multiple items and need internatonal shipping, click the Check Availability / Request More Information / International Shipping Quote link and we will send you an online checkout with a more competitive shipping quote.
You can pay by phone, or send a check or wire transfer. To place an order over the phone, please call +1 (845) 480-0841.
The easiest way to initiate an order is to use the "add to cart/ask a question" buttons on the product page on our website. Once you submit the order, you can either check out, or click the Check Availability / Request More Information / International Shipping Quote link and your order will be submitted by email and then we will contact you with further information or an invoice. You can also use that form to place a hold or ask any questions you like, contact us by phone or email.
Can I buy in person?
Freeforms operated for nearly 20 years at The Showplace, 40 West 25th St in New York city. Currently, due to the pandemic and for the foreseeable future, we are operating from our home in Upper Nyack, NY.
If you would like to see items in person, appointments can be made by contacting us by email or phone:
Patricia Mann Tel: +1 (845) 480-0841
David Mann Tel +1 (845) 300-8021
Do you ship? How can I be sure it will arrive in one piece?
We have been shipping fragile and expensive items all over the world for 30 years. Shipping is free within the US, and international shipping quotes are available on request. Shipping times are 1-5 business days domestic, 5-21 days international, with most orders dispatched within 2 business days.
We double box all items, and wrap with layers of bubble wrap and packing chips, and tape securely so that the package can withstand being thrown or dropped or having items thrown at or dropped on it. We can send through the US postal service, FedEx or UPS, depending on how quickly you would like it to arrive, and if you would prefer a specialist art shipper, we can arrange that as well. We also offer white glove delivery service for destinations within an hour or two of NYC.
Can I rent your items for a photo shoot?
Yes. Rental is 15% of the value of the item(s) for one week, and 5% per day thereafter. If you would like to purchase the items, their rental charge may be applied to the purchase price. You will be held responsible for the items in your care and charged the full price for any items that are damaged.
I am an interior designer. Do you offer a trade discount? Can we take items out on approval?
Yes, and yes, but we do charge a memo fee. For further details, please call (845) 480-0841 or email at firstname.lastname@example.org
Is all your inventory on your website?
99% of it is, but if there is something you are looking for that you don't see, please do not hesitate to ask.